The Truth Behind The Grey Market

Working in the salon industry, I have learned a lot about the buying and selling of beauty products.
Many beauty products are meant to be purchased by consumers at MSRP (manufacturer’s suggested retail price)
only from licensed hair stylists and salons. When they are sold outside of salons, many
times at a cheaper price, they are in what is known as the Grey Market.

Grey market goods are legal, non-counterfeit goods diverted outside normal
distribution channels and sold by entities which may have no relationship with the producer
of the goods. Diverted goods pop up in stores like Walgreens and
Target and on websites like

Why does it matter who sells beauty products?
When it is the same exact product that is being sold (not old, not counterfeit),
it hurts us salons by taking away from us earning money. When it is old or counterfeit product,
the consumers could be harmed. When you buy from a place other than a salon, you
have no idea what you are getting. The shampoo or body lotion you are putting
on your body could be mixed with other cheaper ingredients.
Worse, something with natural products that have an
expiration date could be sold long after that date has passed.

My husband had his first experience with the Grey Market of beauty products recently.
There is a brand of body lotion he likes that I usually buy at Ulta stores.
He recently found it on for a cheaper price and, as an Amazon Prime user,
he could get it in two days. I told him all about the Grey Market and why he
shouldn’t buy this lotion from, but he, like a lot of consumers, didn’t care.

So the lotion showed up two days later and it was in different packaging than
we were used to. The brand had repackaged their products a while ago, and what we got was
the old packaging. That was clue number one that we weren’t getting recently produced product.
The second clue was that there was a sticker over the bar code;
a very common practice for Grey Market goods.

My husband came out lucky this time. The only difference we noticed
was the lotion from was a little bit thicker than we are used to. Sometimes
grey market products can be a different color or smell when mixed with other
ingredients or it has expired. Since it came in older packaging,
I’m pretty sure it was just product that got too old to keep on shelves.

How do we combat diversion in this industry?
Distributors make many salons sign anti-diversion contracts
before they are allowed to purchase certain product lines. The contract states
that the salon won’t sell the products outside of the salon. Many companies are starting
to include special QR codes or other hard-to-see bar codes on products to track
their sale and purchase to combat diversion. If their product is found outside
of a salon, they will be able to scan that product to find out
who originally bought the product and diverted it to the grey market.

What can you as a consumer do to combat diversion?
First of all, only buy beauty products from licensed salons.
Beyond that, many product lines have a toll-free number to call and report diversion.
If you see a salon-only brand at a store like Walgreens, Target or Bed Bath and
Beyond, you can call the toll-free number and they will have someone
remove the product from the store.

Brand websites are a great place to go to find out recommended retailers.
Just click on the “where to buy” or similar page.

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